Crown Casino Maple Room

Bolton Avenue and Great Eastern Highway,6100Perth

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Located within the famous Crown Perth complex, the centrally located 4.5-star Crown Promenade Perth offers modern, comfortable rooms. Guests can enjoy a variety of entertainment and dining facilities onsite, including 7 restaurants, 8 bars, a night club and a 24-hour casino.

Crown Promenade Perth is a 25-minute drive from Perth's International and Domestic Airports. The city center is a 5-minute drive away by car.

The hotel has 291 guest rooms, all of which feature contemporary décor and private bathrooms.

Rooms: 7

Facilities of Crown Promenade Perth

Food & Drink

• Restaurant
• Room service

• Bar

• Breakfast in the room

Pool and Spa

• Fitness center
• Spa
• Massage

• Outdoor pool
• Outdoor pool (year-round)

• Swimming pool

Transportation

• Bicycle rental (additional charge)

• Car rental

Front Desk Services

• 24-hour front desk
• Newspapers
• Express check-in/out

• Currency exchange
• Tour desk

• Baggage storage
• ATM on site

Common Areas

• Terrace

Entertainment & Family Services

• Casino

Cleaning Services

• Dry cleaning

• Ironing service

Business Facilities

• Meeting/Banquet facilities

• Fax/Photocopying

Shops

• Gift shop

• Shops (on site)

Miscellaneous

• Non-smoking rooms
• Facilities for disabled guests
• Elevator

• Heating
• Smoke-free property

• Air conditioning

Safety & security

• Safe

Safety features

• Staff follow all safety protocols as directed by local authorities
• Shared stationery (e.g. printed menus, magazines, pens, paper) removed

• Hand sanitizer in guest accommodation and common areas

• First aid kits available
• Access to healthcare professionals

Physical distancing

• Cashless payment available

• Physical distancing rules followed

Cleanliness & disinfection

• Use of cleaning chemicals that are effective against coronavirus
• Linens, towels, and laundry washed in accordance with local authority guidelines

• Guest accommodation disinfected between stays

• Property cleaned by professional cleaning companies
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

• Physical distancing in dining areas
• Food can be delivered to guest accommodation

• All plates, cutlery, glasses, and other tableware sanitized

• Delivered food covered securely

Internet

WiFi is available in the hotel rooms and is free of charge.

Parking

Public parking is available on site (reservation is not needed) and costs AUD 50 per day.

Policies of Crown Promenade Perth

These are general hotel policies for Crown Promenade Perth. As they may vary per room type, please also check the room conditions.

Check-in

From 15:00 hours

Check-out

Until 11:00 hours

Cancellation / Prepayment

Cancellation and prepayment policies vary according to property type.

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Children and Extra Beds

Free!Up to two children under 18 years stay free of charge when using existing beds.

There is no capacity for extra beds in the room.

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The maximum number of total guests in a room is 3.

There is no capacity for cribs in the room.

Pets

Pets are not allowed.

Accepted credit cards

• Mastercard
• Visa
• UnionPay credit card
• Eftpos
• JCB
• Diners Club
• American Express

The property reserves the right to pre-authorize credit cards prior to arrival.

Important Information

Please note that there is a 1.2% charge when you pay with a credit card.
Hotel registration and check in is available only to guests who are not prohibited from entering the hotel, are 18 years of age or over, and are recorded on the reservation at the time of booking.
You must show a valid photo ID upon check in. This will be recorded by the property.
For guests paying with cash, EFTPOS or debit card, upon check-in a payment for accommodations is required in full (if not prepaid in advance), plus an additional $200 per night is required as security for any incidental costs, including damage associated with the room.
Purchases made throughout the stay must be paid for when ordered.
Please note that cash refunds will be returned to the guest who supplied the photo ID upon check in. Card refunds may take between 3-10 working days to process and pre-authorization releases take up to 31 days to process.
Please note that requests for early check-in is subject to availability and will not be guaranteed, unless the room is reserved for the night prior to arrival, which will incur an additional night's charge.
Requests for late departures are subject to availability on check-out, however can be guaranteed if booked prior to arrival. For further information, please contact the property in advance, using the contact details found on the booking confirmation.
Please note that room preferences including smoking or nonsmoking, floor level or view cannot be guaranteed and are subject to availability.
Please note that smoking in a nonsmoking room will result in a cleaning fee being charged.
All guests must sign the property's Terms of Stay.

Don’t expect the opulence of Monte Carlo. Picture: Monaco Government Tourist BureauSource:Supplied

THE first thing you notice when you enter Crown Casino’s Mahogany Room is the stench.

While the high roller room got a $212 million upgrade a few years ago, there’s one thing that detracts from its opulence: Punters are allowed to smoke.

“It does stink — every second person is a smoker in there,” a member, who did not wish to be named, told news.com.au.

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“I think that’s disgraceful, but they pay so much tax that the government comes up with this ridiculous legislation that says smoking is allowed.”

Despite its elite reputation, the vibe was not quite as glamorous as you might expect; like “Las Vegas without the show”.

“I’ve been to a couple of smaller casinos in Europe, where everyone is dressed beautifully, it’s not super crowded, there’s a beautiful buffet in the middle — it’s just much more sophisticated.

“The only dress code at Mahogany Room is you can’t wear thongs or sneakers. Of course, if you’re a high roller, you can wear what you want to wear.”

BIG INCENTIVES

With Crown in turmoil over the arrest of its employees in China, which has clamped down on alleged illegal promotion of its gambling offering to citizens, how are high rollers treated at the casino?

The source news.com.au spoke to says that, while he’s been gambling at the establishment for quite some time, he hasn’t scored that many perks.

“I’ve gotten very few benefits; I might have got some grand final tickets once,” he said.

“But I know other people who would ask for a lot. I never asked for things.”

However, it was a different story for the so-called “whales”, mega rich gamblers from overseas, whose lucrative patronage was hard won.

“As an average Mahogany club member you might get a free meal, invited to races, that’s it,” the gambler said. “But if you’re an overseas punter, you’ve got the pick of casinos around the world.”

He said he had heard of rebates on gambling losses as high as 30 per cent being offered to overseas gamblers, who have also been known to score business class flights to Melbourne.

“The incentives that they give are quite substantial, but most people are interested in getting rebates on their losses. But it’s usually only for overseas punters.”

The VIP Private Gaming Salon on the Mahogany Room floor at Crown. Picture: David CairdSource:News Limited

‘LIKE BETTING WITH MATCHSTICKS’

While it was impossible to identify visiting overseas gamblers simply by appearance, he said there were some telltale characteristics.

“The men tend to have this colourful way of dressing,” he said.

“Everything is designer. You’ll see them wearing a jacket and they leave the label on the sleeve, so you know it’s Prada, Gucci or Versace.”

Expensive handbags and $50,000 watches were a regular sight at the baccarat table, where high rollers placed bets of as much as $300,000 a hand.

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“I was there a few weeks back and this guy had about $700,000 worth of chips in front of him,” he said. “And the money just seems like they’re betting with matchsticks.”

MURKY ALLEGATIONS

The world of high rollers has been documented in court cases examining alleged links to organised crime.

Vietnamese-born suspected drug trafficker Pete Hoang gambled close to $1 billion at Crown before he was arrested in the Mahogany Room bathroom in 2012 and charged with money laundering. Two years later he was dead, gunned down in a darkened Croydon Park street.

A court heard that Crown had allowed him to maintain four different identities at the casino and given him free business class flights, accommodation, and alcohol, as well as cash gifts of up to $100,000, Fairfax media reported.

LEVELS OF ACCESS

Mahogany Room memberships are not created equal; in descending order, they are ranked in five categories: black, platinum, gold, silver and bronze.

Like FlyBuys for gamblers, Crown Signature Club points are accrued depending on how much gamblers spend, and the humble bronze members only get a glimpse of the hedonism on offer.

To gain access to the VIP areas, you’ll need to clock up $15,000 within six months to earn a platinum membership.

And as our gambler is well aware, punters are caught up in a losing game.

“Casinos are built on losers, not winners. All the marble and stuff is paid for by the gamblers,” he said.

“And they know every dollar you lose or win.”

For help or information call Gambler’s Help on 1800 858 858 or Lifeline on 131 114.